Shipping & Delivery

Shipping Policy

At RORVIS, we are committed to providing a reliable and transparent shipping experience for every customer. Please review the information below for details about order processing, shipping timelines, and delivery expectations.

Order Processing

Once an order is placed, it begins our standard processing procedure, which includes order verification, packing, quality review, and shipment preparation.

Orders are typically submitted for fulfillment within 48 hours of purchase. Please allow up to 5 business days for processing before your order is shipped.

Please note that processing times may be longer during holidays, promotional periods, or times of unusually high order volume.

Shipping Time

After your order has been processed and dispatched, estimated delivery typically takes 10 to 20 business days, depending on the destination and carrier operations.

Shipping times are estimates only and are not guaranteed. Delivery may be delayed due to factors outside our control, including but not limited to:
• Customs clearance
• Import inspections
• Weather disruptions
• Carrier delays
• Local delivery interruptions

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to follow your package while it is in transit.

Delayed Deliveries

While we make every effort to ensure your order arrives on time, occasional delays may occur. We appreciate your patience and understanding in the event of shipping delays caused by customs processing, transportation disruptions, or carrier-related issues.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate at checkout. RORVIS is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at the time of purchase.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, RORVIS is not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact our support team and we will do our best to assist you.

Contact Us

If you have any questions about your order, shipping status, or delivery, please contact our support team through our Contact Page. We are always happy to help.